One problem has always been very common among veterinarians and pet entrepreneurs throughout Brazil: the huge list of tasks, spreadsheets and functions to manage at the same time. Often manual work that required a lot of manpower as well as time.

Stock control management, for example, if done manually using Excel spreadsheets, takes up more than half of the working time and, because it is more exposed to human error, imposes risks that can jeopardize the survival of the business. Similarly, the control of diaries, appointments and vaccinations requires meticulous work to meet the demands of the company and, especially, the clients.

The solution found by professionals to solve the problem, optimize work, reduce costs and improve service was the use of technology and information. By installing management software exclusively for the sector, the companies automated all their processes and unified all their services in a single integrated system for pet shops and veterinary clinics called ZettaPet. ZettaPet.

The software integrates and automates all the management processes of companies in the sector, from scheduling baths, groomings, vaccinations and appointments to stock control and issuing reports and tax documents. With the information centralized in one place, the manager can closely monitor all the processes and integrate all the data at the moment they need it and with detailed financial reports: number of clients served, how much profit each generates, accounts payable and receivable, which products and services are the most profitable and in which area it is worth investing more.

Complete solution improves results

The solution was key to improving the work at veterinarian Sara Campos da Silva's clinic.

"The system brings together what we know best from other systems. The care record integrates the services of all the clinic's sectors in a very clear and intuitive way, making it possible to view the entire history of a given patient in one place. I'm also very pleased with the management and financial controls provided and the company's support, which is always interested in improving the program," says Sara.

For entrepreneur Guilherme Perrone, from Rede Planeta Pet, the diversity of tools provided by the system has made a difference to his business.

"The system is very complete. It gives you the opportunity to have 100% control of your company: online system; reports on everything, daily sales, customer ranking, average profit margin, mark-up, etc.; control of bathing and grooming, with commissions, pets' and customers' birthdays, number of services performed, month-on-month increase in turnover. There are many advantages.

Veterinarian Ana Silva cites personalized customer service and the optimization of the clinic's work as the software's greatest advantages for her company.

"ZettaPET has not only made my routine as a veterinarian easier, but it has also organized the entire pet shop. As it covers all areas, from vaccine alerts to bath and grooming control, it has improved our overall performance. What's more, with ZettaPET's tools we've been able to keep track of each of our patients, which makes our clients realize the differentiated attention we've been able to give their pet, increasing the Clinic's positive feedback both professionally and economically," she says.

Another professional who gained from the greater organization and agility offered by the system was veterinarian Denise Vogel Cortina Bento. She installed the software as soon as she opened her company and has also taken the system to her new venture. "The software has been fundamental, especially in terms of better organizing our work and the company. It has also allowed us to make changes and further improve the functionalities of our business."

A complete solution that also pleased the partner-owner of Clínica Animália, Matheus Hillard Farret. "The system has helped us a lot in terms of organization, both financial and managerial. We've managed to organize management better and have greater control over cash flow, how much we have in stock, how much is coming in and going out of the company on a daily basis."

Integrated online store

In addition to all the automated management, Felipe Doederlein , of the Lupi Pet Food Retail Network, used the system to create his online store to expand sales. The ZettaPET software itself allows e-commerce integration, which has been fundamental to the expansion of the Lupi Network.

"The system has streamlined everything, from our internal work to sales and logistics. It also warns us when the products in stock are running out, which prevents delivery failures. Today we sell more online than in physical stores. In comparison, the difference is 20% for virtual. With e-commerce, our total sales are growing by 15% a month. There are around 700 deliveries a day within Rio de Janeiro".

How it works

Developed by the Santa Catarina company Zetta BrasilZettaPET is an integrated management system exclusively for Pet Shops and Veterinary Clinics that simplifies routine and optimizes management. All processes are automated, from customer service, logistics, stock control, planning to issuing invoices and reports.

The bonus of management software is integration of various e-commerce platforms which allows you to create a product delivery system. With the tool, it is possible to offer all the products individually in a virtual catalog, with automatic updating of prices, discounts, stock control and invoices. Another differentiator is faster delivery within the establishment's area of operation.

ZettaPET is available in all Brazilian states and has more than 10,000 users. To find out more about the system and contract the software, visit the Petshop System website, take a free trial or contact us by phone or WhatsApp: (49) 3366 1011 | (49) 98813-5595.